Refund Policy

Flex Notaries LLC (“we,” “our,” “us”) is committed to delivering professional and compliant notarial and document services. This Refund Policy outlines clear expectations regarding payments and eligibility for refunds.

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1. Notarization Services

Once a notarization is completed, no refunds may be provided because a legal service has been fully performed.

Partial or full refunds may be considered when:

• A notarization cannot be completed due to a verified technical failure on our end, and

• No notarial signature or seal has been applied

Refunds are not granted when:

• The signer fails identity verification or does not provide valid ID

• Documents are incomplete, inaccurate, or lack witness requirements

• The signer is unwilling or unable to proceed once the appointment has begun

• The signer is not competent, aware, or does not consent

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2. Document Preparation Services

Document preparation fees are non-refundable once work has begun.

Refunds may be granted only if:

• No work has been started, or

• We are unable to complete the service for reasons outside the client’s control

Refunds are not available if:

• The client fails to provide requested information or communication

• A completed or partially completed document is rejected for preference-based reasons

• The client changes their mind after work has started

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3. Appointment Cancellations

We value your time and ours. Therefore:

• Cancellation 24+ hours in advance may qualify for a refund, minus payment processing charges

• Cancellation within 24 hours of the scheduled appointment is non-refundable

• “No-shows” or late arrivals that prevent completion are non-refundable

Rescheduling may be offered once, subject to availability.

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4. Mobile/Travel Fees (if applicable)

Travel-related fees are non-refundable, even if notarization cannot be completed due to:

Invalid or missing identification

Signer unwillingness

Lack of required documents or witnesses

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5. Chargebacks

Unauthorized payment disputes for completed services may result in:

Additional administrative or legal fees

• Collection efforts to recover unpaid balances

• Reporting to proper agencies, if applicable

• Please contact us first to resolve any issues.

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6. Refund Request Procedure

Refund requests must be emailed within 7 calendar days of the scheduled service.

Flex Notaries LLC
Email: info@flexnotaries.com
Phone: (347) 286-8390
 

Refund responses and processing timelines vary by payment method.

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7. Policy Modifications

We may modify this Refund Policy from time to time. Updates will be posted with a new “Last Updated” date.